Guidelines

POLICIES.

1. Return and Exchange Window

Return and exchange requests must be submitted within 72 hours (three days) of successful delivery. Requests made after this period will not be accepted.

2. Condition of Returned Items

To qualify for a return or exchange, products must be:

Unused, unworn and unwashed.
In their original condition, with all tags attached.
In their original packaging.

Items that do not meet these conditions will not be accepted.

3. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, 4Thrives Walee will replace the item at no additional cost, subject to verification.
Customers must provide clear video evidence recorded while unwrapping the parcel, showing the sealed package being opened and the issue clearly visible. This evidence is mandatory for damage and incorrect-item claims.

4. Non-Returnable Items

The following products cannot be returned or exchanged unless they arrive damaged or incorrect and are supported by valid unboxing video evidence:

Customised or name-printed products.
Sale, clearance or discounted items.

5. Refunds and Replacements

Monetary or cash refunds are not offered. For valid claims, the product will be replaced with the same item. If the item is unavailable, 4Thrives Walee may offer a replacement of equal value or store credit at its discretion.

6. Return Shipping Costs

For verified damaged, defective or incorrect items supported by valid unboxing evidence, 4Thrives Walee will cover the return shipping cost.
In all other cases, return shipping is not offered and returns will not be accepted.

7. How to Request a Return or Exchange

Email: 4thrivesmerch@gmail.com
WhatsApp: +92 323 2910708

Our team will guide you through the next steps.