1. What products are available on the 4Thrives Walee Store?
Our store features official 4Thrives Walee merchandise, including our team jersey and tracksuit top, with more products to come.
2. How can I place an order?
Select your preferred product and size, add it to your cart, and complete the checkout process by providing your delivery details and selecting an available payment method.
3. Where do you deliver?
We deliver nationwide across Pakistan. International shipping is currently unavailable.
4. What payment methods do you accept?
We accept Cash on Delivery (COD) and the online payment methods available at checkout.
5. How long will my order take to arrive?
Same-city deliveries typically take 24–48 hours after dispatch, while intercity deliveries take approximately 2–5 working days. These are estimated timeframes and may vary.
6. How do I choose the right size?
Please refer to the size guide on the relevant product page before placing your order. If you need further assistance, contact our support team.
7. Can I return or exchange a product?
Return and exchange requests must be submitted within 72 hours of delivery. Items must be unused, unworn, unwashed, with all tags attached and in their original packaging. Customised and discounted items are generally not eligible.
8. What if my order arrives damaged or incorrect?
Contact us within 72 hours of delivery with your order number and a clear unboxing video showing the sealed parcel being opened and the issue. Verified claims will be reviewed for replacement.
9. Can I get a refund if I change my mind?
We do not offer monetary or cash refunds. Eligible claims may be resolved through a product replacement or, if the same item is unavailable, an alternative of equal value or store credit at our discretion.
10. How can I contact customer support?
For order-related queries, delivery assistance or other concerns, contact us:
- Email: 4thrivesmerch@gmail.com
- WhatsApp: +92 323 2910708
